awarded AAM by another unit, did not recieve 638

currently depoloyed, my team was awarded by the unit we supported. we were not attatched. when they presented us with the awards we did not recieve the DA form 638, the awards do have the order number on them. contacting the unit that awarded us has been difficult. is there another way to get the 638 and or do i really need it if i have the certificate?
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