MILTECH Status does not remove from files!! HELP

I am currently a former MILTEC and my Army Reserve files state I am still a MILTEC therefore I am not able to get a reenlistment bonus. Does anyone know how to remove the MILTEC status from my files. The retention NCO keeps refering me to my civilian employer but they do not see anything showing I am a MILTEC in my files. They say the Army has to make a change in my military files. HELP!!
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