Reenlisted bonus

Ok I reenlisted in jan 2012, I have my contact stating that I will receive my bonus 10 days after my ETS date which was August 2012. It is now jan 2014 and still have not received it. I have called over and over. I have been told its on the desk of the manager of NGB. 2 weeks ago there was another swore statement done and they said I would be getting it in a week. Week pasted still nothing, what do I need to do?
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