Trying to digitally signing documents with my CAC.

If there is anyone that is CAC savvy, maybe you can help me here. I am trying to use my CAC to sign a soldier's NCOER support form, but when I click the box all I get is a dialog box that says, "no signature" and it's acting if there is no CAC inserted. So I click on the icon and it shows my info and certificates so I know it works. Am I doing something wrong here? Anyhelp would be appreciated.
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